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FAQ

FAQ

1: How fast can I get my furniture?
Answer: Our USA Quick Ship program is 8-10 weeks and all other collections are 14-16 weeks.
2: What is the minimum order?
Answer: There is a 20 room minimum or 800 cubic feet nose load for domestic orders.  Overseas orders there is a 2,500 cubic feet or 1 container load minimum requirement. 
3: Are substitutions or COM (Customers Own Material) allowed?
Answer: No, if you require a different finish or fabric at that point your quote will become a custom quote.  Please contact your representative for assistance with your custom quote. 
4: Do I need to arrange transportation to our hotel or warehouse?
Answer: Furniture is sold FOB (Freight on Board) Vietnam or FOB Dillon, South Carolina.  Overseas and Inland transit will need to arrange from those origins to your final destination. If you need assistance or a require an inland freight quote please contact your DFG representative.
5: Does DFG offer installation at my hotel?
Answer: No, please contact your representative with assistance on installation.
6: Are the products guaranteed?
Answer: Yes, there is a one year guaranteed on manufacturer's defects! See Corporate Policy under the About Page.   


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