Client Care Maintenance Programs

Basic Package

Services Included:

• Priority Next Day Service response provided (within 24 hours).
• 24 / 7 Network Management & System Monitoring (where applicable)
• 1 Hour of Annual Product Maintenance. This service may include –
  • Cleaning & dusting of components, including vents & fans
  • Tightening of all cables & connections
  • Download product software & network firmware updates
  • Audio & Video Calibration
  • Updating the System Controller * & its operation incl. batteries
• 1 Hour Electronics Tutorial of Choice during the 1 year term period.
• 20% OFF on any service related calls during the 1 year term period.

*Contact us for more details.

Standard Package

Services Included:

• Priority Next Day Service response provided (within 24 hours).
• 24 / 7 Network Management & System Monitoring (where applicable)
• 4 Hours of Annual Product Maintenance. This service may include –
  • Cleaning & dusting of components, including vents & fans
  • Tightening of all cables & connections
  • Download product software & network firmware updates
  • Audio & Video Calibration
  • Updating the System Controller * & its operation incl. batteries
• Telco / Cable Authorization
• 2 Hours Electronics Tutorial of Choice during the 1 year term period.
• 30% OFF on any service related calls during the 1 year term period.
• 2 Hours of Pre Paid Labor Included
• 6 Months of Additional Labor Warranty

*Contact us for more details.

Preferred Package

Services Included:

• Priority Same Day / Next Day Service response provided including Saturday
• 24 / 7 Network Management & System Monitoring (where applicable)
• 7 Hours of Annual Product Maintenance. This service may include –
  • Cleaning & dusting of components, including vents & fans
  • Tightening of all cables & connections
  • Download product software & network firmware updates
  • Audio & Video Calibration
  • Updating the System Controller * & its operation incl. batteries
• Telco / Cable Authorization
• 3 Hours Electronics Tutorial of Choice during the 1 year term period.
• 20% OFF on any Product Purchases
• 35% OFF on any service related calls during the 1 year term period.
• 4 Hours of Pre Paid Labor Included
• 12 Months of Additional Labor Warranty

*Contact us for more details.